In the event that eBay or Pitney Bowes conclude that any such As a condition of the Program, buyers will agree not to request, and will not receive, When you sign up for GSP and an eligible item sells abroad, simply ship it to eBay's Global Shipping Center in Kentucky, and the Program takes care of every step until that item reaches its buyer. Since many credit cards also do automatic currency conversions for you, you may want to check to see whether or not you can get a better deal from your bank or credit card provider if the seller can accept payments directly rather than through PayPal. For international sellers, most shipment companies offer routine customs clearance service. Click the Account tab, and then click Site Preferences. eBay reserves the right to alter or amend the eligibility requirements for items under the Program at any time, with or without notice. or negative feedback associated with international shipping on any GSP transaction. If the case against the seller remains unresolved contact eBay Customer Service. Typically when a buyer opens a case claiming that an item that doesn't match the listing description, no further action is needed by the seller. There is no fee to join the Global Shipping Program. Many users have previous international shipping exclusions. Click here for more information and a complete Whether you ship across town or around the world. Drop off your package at any US post office or schedule a pick up. and/or taxes, and (E) perform any other act that may be required by law or regulation in connection with the exportation, importation and/or transportation of any GSP item purchased by your buyer for shipment out of The Balance Small Business uses cookies to provide you with a great user experience. If you really had international buyers properly blocked, unless your buyer has a UK shipping address, they should not have been able to buy in the first place. Locate the item, and then click the tracking number link under the item title. eBay has the right to terminate, amend, replace or suspend the Global Shipping Program at any time. eBay will provide this personal and order information to Pitney Bowes on your and your buyer's behalf so that Pitney Bowes may provide the services that your buyer is requesting under the Program. You can also find this tracking number in your My eBay and on the Order Details page for the item. Negative/neutral feedback protection if the item is lost or damaged in transit. the United States and into any other country. your listing description of a GSP item will apply to your buyer's purchase of the GSP item, unless your policy is inconsistent with local legal requirements in the country where your buyer is located. These policies will apply to all of your eligible new listings and existing listings. GSP items purchased by your buyer may be covered by an eBay Money Back Guarantee or PayPal Purchase Protection program. ", Cardboard Legends: eBay seller since 1998, "This is one of the best things eBay has implemented... our international sales are up because of it. you override your exclusion list when you join the GSP. International buyers have figured out that if they claim an item doesn't work the seller has no choice but to refund and let them keep the item because the shipping costs to return are so much it is cheaper to take the loss. Pitney Bowes will arrange for the international shipment of GSP orders from the Global Shipping Center by a third party shipping carrier (or carriers) to charges that you specify (to ship the order to the Global Shipping Center), the quoted Program Fees are derived from real-time, proprietary estimates of applicable international shipping and import charges by Pitney Bowes. Other Prohibited Items. By purchasing a GSP item from you, your buyer will be entering into a binding contract with you for the purchase of the GSP item, as well as an agreement with Pitney Bowes for the provision of the services. Once you start selling, there may Make the most of the global market with this helpful guide. My item was shipped and it was damaged in transit. However, we recommend adding eBay international standard delivery as an option in your listing to give your buyers a more accurate estimated delivery date. Here's how to find this tracking number in My eBay: You and your buyer will be able to track the international shipment of the order within My eBay as it travels from the United States to the delivery address. the amount that has been paid to you by your buyer consisting of the GSP item price and the amount (if any) charged by you to ship the GSP item to the Global Shipping Center. By using The Balance Small Business, you accept our. Pitney Bowes is an independent contractor and has entered into an agreement with eBay in order to make the Services available to you. in the Program. re-importation and/or transportation of any GSP item that may be transported from your buyer's country back to the United States. Bahrain, Belgium, Cyprus, Ireland, Israel, Italy, Japan, Kuwait, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Russia, Saudi Arabia, Spain, Sweden, Ukraine, United A few weeks ago, I had a buyer from another country bid on something and win, despite the fact that the listing description said I only shipped to the US. Our shipping protection plan With the exception of any domestic shipping reason, that one or more of your listings is eligible for sale to certain countries or regions but is ineligible for sale to other countries or regions, you authorize eBay, in its discretion, to exclude the listing When an international buyer makes a purchase, the seller sends the item to a shipping center based in their own country. alternate international shipping, and compliance with applicable. The good news is that the scams that tend to occur are generally easy to recognize. In the Selling Preferences section, scroll to Shipping Preferences, and then click the Show link. the delivery address designated by the buyer or to a collection center near the buyer that is designated by the shipping carrier. not the seller gets to keep the purchase price of the item. (C) pay the assessed import duties and other taxes due upon importation of the GSP item, each on your buyer's behalf, (D) manage any dispute with such authorities regarding customs classifications, applicable duties However, subject to your buyer's compliance with the terms of the Program, a buyer's payment of the GSP item price and quoted Program Fees during checkout will represent the total amount of Shipping and Import charges for a GSP Macau, Maldives, Martinique (French), Mexico, Monaco, Montserrat, Nicaragua, Oman, Pakistan, Panama, Paraguay, Peru, Reunion (French), Saint Kitts and Nevis, Saint Lucia, Sri Lanka, from eBay and/or Pitney Bowes. description that you promised to your buyer in your listing; You will package all GSP items in a commercially reasonable manner and in accordance with. For managed payments sellers, standard selling fees for managed payments sellers apply, including the international fee. Plus, buyers are protected if the item is lost or damaged during international transit. What happens if I ship outside the Global Shipping Program and directly to the buyer? You don't get a strike. Buyer purchased the item on an eBay site that has implemented the eBay Buyer Protection program (currently, the US, UK, and DE sites). Only items that you list for sale on ebay.com are eligible for the Program. If you have any items listed on ebay.com that cannot be lawfully shipped to a country eligible under the Program, you should restrict international buyers in that country from purchasing your items by creating and applying an exclusion list within My eBay. Sellers are also protected from neutral and eBay, these Terms will control as to all matters that are explicitly addressed in these Terms. Shipping Center within 4 business days of your receipt of cleared payment, you will automatically receive a 5-star detailed seller rating for shipping time. Tags: International; Comments are closed. For this purpose, they … *Approximately 16% of sellers who enrolled in the Global Shipping Program in April 2015, who had not previously sold internationally and who enabled more than 60% of their eligible listings with the Global Shipping Program, experienced a 15% increase in sales (or more) 90 days after enrollment as measured against the 90-day period prior to enrollment. eBay may expand or limit participation or use of the Program at any time, in its discretion, with or without notice to you. Buy & sell electronics, cars, clothes, collectibles & more on eBay, the world's online marketplace. Your item must be physically located in the US. of the package. You are liable for the accuracy of the information that you provide about the GSP item. Pitney Bowes may Mail forwarding services have become popular ways for international buyers to shop the large United States eBay site without being restricted to sellers that are willing to ship internationally. International buyer scam. Will I be able to track the parcel during the international leg? The Global Shipping Program is for buying and selling for personal, non-commercial/commercial use by the buyer or intended recipient. Your buyers will be able to leave you feedback for transactions involving GSP items. Any item prohibited on eBay can't be shipped using the Global Shipping Program. United Nations hazard classes and/or as identified by the International Air Transport Association are ineligible for the Program. Five-star shipping/handling rating when you provide free shipping to the Global Shipping Center. The winning bid came from a buyer in Australia. associated with that GSP item. Items that (A) relate to an Export Control Classification Number that is considered dual use, controlled, or otherwise restricted by the Export Administration Regulations Commerce Control You may find a list of, Prohibited Item Types. For example, you can set your preferences to ship to Canada through a standard carrier that provides international service, but still use the Global Shipping Program for the remaining eligible countries. eBay does not control the privacy policies of Pitney Bowes, its affiliates, or its service providers, and you are subject Individual results may vary. party service providers were at fault), eBay will not count against your seller performance standards any detailed seller ratings that are left by your buyer for that GSP item. Benefits: Reduces international shipping responsibility for sellers and buyer knows importation charges up-front 2. Click on 'View order details' from the drop-down menu. Pitney Bowes's estimates may not always reflect actual costs to Pitney Bowes; actual shipping and/or import charges may be more or less than the estimates. Create listings that bring in shoppers and sell at the best price. Your final value fee is based on the final price of the item, shipping charges to the Global Shipping Center, and any other amounts you may charge the buyer. With an eBay Store, you can get the most out of selling. What is Pitney Bowes's role in the Routed Export Transaction? How long does it take to Opt-in or Opt-Out? Your buyer is responsible for paying all shipping and import charges (collectively, the 'Program Fees') that apply to the purchase of GSP items during checkout. (Exception: PO Box addresses to the following countries are allowed). From time to time as you browse eBay, you may find yourself wanting to bid on goods listed in other countries. Buyers should pay careful attention to shipping costs when you are bidding or buying internationally since they can be extremely high for international shipments. Will content from my original listing be used if the item is liquidated? The global tracking number is also visible to the buyer on the Order details page and in My eBay. Purchase Protection program. pickup at) the delivery address specified by your buyer or the collection center near your buyer that is designated by the shipping carrier. One or more of the following data points provided by you or associated with the GSP item that you sold is incorrect or indeterminable (and it is not practicable for Pitney Bowes to correct): Item title/description iv. Select the regions or countries you want to exclude. You are the U.S. from the Program by adjusting the shipping options within the international shipping section of your listings at the time that you create the listings. The Global Shipping Program places restrictions on the size and weight of items that are available for international shipping. ), Liquids, liquefiable substances, and powders, Batteries (with exception of those that come included with consumer electronics such as AA, C, Li-ion batteries), Jewelry, gold, or any other precious metals (whether manufactured or non-manufactured) that are subject to carrier and/or customs restrictions, Parcels that exceed maximum package size and/or weight limits imposed by global service provider, Any type of air, gas or liquid in a compressed container. A parcel contains the wrong or no GSP item associated with the buyer's order. Hello, I am a seller who only sells within the United States, because international shipping in the past has been a hassle for me. Use TAB key to navigate results. Please answer this question before sending. disclose this information, however collected, to its affiliates, service providers, and other third parties (such as customs and revenue authorities) as necessary to perform the services (for example, providing The export of your GSP item will be treated as a routed export transaction per the requirements of the U.S. Your buyer's purchase of GSP items under the Global Shipping Program are subject to the eBay unpaid item policy. If you know what you're looking for, buying and reselling on eBay … The Program is designed to be used in conjunction with the ebay.com website and is therefore subject to the eBay.com User Agreement and policies (collectively, and as the same may be amended from time to time, 'The eBay policies'). What is eBay? Be on the lookout for possible problems with your international eBay purchases. Items that eBay and/or Pitney Bowes determine, in their sole discretion, would not benefit from the Program or could create problems or liabilities for the Program. fees for international payments). In relation to your sale of GSP items through the Program, where there is any conflict or inconsistency between these Terms and any other agreement or policy between you "The Global Shipping Program increases a brand's exposure in countries beyond the US, and with no additional effort! 5 min article; Buying and reselling items. The international priority shipping option provided to your buyer through the Global Shipping Program is entirely optional. As an afterthought, I'm not sure about what "no international" button you clicked. HERE IS HOW THE SCAM STARTS. Watch How eBay's Global Shipping Center Makes It Happen, Schedule a Free Consultation With a Global Shipping Program Specialist. for example, because there are one or more pending bids or there is a pending best offer. • You Ship item thru USPS. Above the title, you will see the estimated delivery date and the status of the delivery (if there's a tracker number uploaded). Buyers are responsible Likewise, if your settings are not set up to automatically do this, you can manually file the non-paying bidder notice. PayPal must be the only accepted payment method in your listing. In the event eBay or Pitney Bowes elects to dispose of or liquidate a GSP item, you grant to eBay, Pitney Bowes and/or any third party designated by either eBay or Pitney Bowes (as eBay and Pitney Bowes may elect) a royalty-free, Pitney Bowes will oversee the sorting and processing of the GSP item at the Global Final value fees for GSP items are calculated based on the total amount of the sale, including your domestic shipping charges (if any), but excluding the Program Fees paid by your buyer to Pitney Bowes for its Services. In general, buying internationally on eBay is no different than buying from a domestic seller. eBay is one of the first marketplace e-commerce, created in 1995 in California. eBay is partnering with third-party carriers to provide affordable international shipping services for items that fit certain eligibility criteria. If a buyer files a dispute against a seller on eBay then eBay has to refund the buyer (when proven). These Terms A Beginner's Guide to Buying Internationally on eBay. In general, buyer with the services required under the Program, Pitney Bowes requires certain personal information in addition to order information. You may review the eBay prohibited items policies. The item and packaging must be within the, Business & Industrial > Heavy Equipment Attachments, Business & Industrial > Websites & Business for Sale, Cell Phones & Accessories > Smart Watches, DVDs & Movies > Storage & Media Accessories, eBay Motors > Vehicles (Note: Parts & Accessories are supported by the Global Shipping Program), Home & Garden > Fresh Cut Flowers & Supplies. When you offer international shipping in your listings, your items are automatically available to buyers outside the United States, with no additional fees. The Global Shipping Program (GSP) takes the complexity out of shipping internationally, bringing your business to markets around the world. The item must be listed for sale on eBay.com. of tracking information available to your buyer; You should include with each shipment of GSP items to the Global Shipping Center an order-specific packing slip; You will accurately specify, where possible, each parcel's weight and dimensions plus the item's country of manufacture (if known) in your listing. eBay is not providing any of the Services and is your buyer for that GSP item. hello - i listed some items and only selected UK postage options as i didn't want to sell internationally. International taxes (e.g., customs and import VAT/GST) If you offer to ship internationally, your listings will appear in buyer searches on supported international eBay sites. You are responsible As stated above, any prior authorizations you granted to Pitney Bowes are automatically terminated. participate in the Program. Click the "Purchase History" link on the left side of the page. The list of eBay’s international sites includes the following: Argentina (www.mercadolibre.com.ar) Australia (www.ebay.com.au) Austria (www.ebay.at) ... there’s nothing keeping you from searching them for items to buywhich will put you on the opposite side of the international buyer/seller argument! Import charges include applicable customs duties, taxes, brokerage, and other fees. Follow This Quick Shipping Tutorial for New Sellers, Quick Tips for Buying Consumer Electronics on eBay, The Benefits and Disadvantages of eBay's Global Shipping Program, Calculate eBay and PayPal Fees Before You Sell, How to Shop on eBay U.S. from Outside the States, Here Are Some Tips on How to Be Successful on Ebay as a Seller, Here Is a Beginner's Guide to the Rules for Selling on eBay, How to Get the Most Out of Your First eBay Purchase Experience, Do Your Homework Before Buying Computers on eBay, The Balance Small Business is part of the. this information on your behalf for this and future parcels; You will ship all GSP items contained in a single order to the Global Shipping Center in a single parcel; You will not combine multiple orders (either belonging to the same buyer or different buyers) in a single parcel. Luckily, eBay allows sellers to offer a combined shipping price, so the buyer only pays one shipping rate for everything in their cart. perpetual, irrevocable, non-exclusive, transferable license to any intellectual property rights in the text or images presented in the original listing related to the GSP item, which exists or ever existed, including, but not limited If you choose to participate in the Program, you may continue to sell items that are not eligible for the Program and/or to countries where the Program is not available using your own international shipping Shipments to APO or FPO addresses. The GSP also includes end-to-end international tracking so you can stay up to date throughout the process. The item must be listed in a category supported by the Program. 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For protection under the end-to-end international tracking ( when proven ) wins item and pays for item S. To opt-in or Opt-Out ship to just be aware of the item is liquidated knows charges... Is in Germany Program to your buyer must pay for the Balance Small business phone! The GSP reference number with our Global shipping Program at any US post office or schedule pick! The scams that tend to occur are generally easy to recognize that support managed payments, watch how eBay Global. The eligibility requirements for items under the item ineligible 30 ) financial benefit the tracking number the. For an item, the buyer by email that the item local eBay not! With knowledge on User trends and best practices browse eBay, you must wait 24 hours before renewing your in... Outside the Global shipping Program be able to offer combined shipping discounts on GSP orders hold ebay international buyer... 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Ship with same-day or one-day handling international shipments and standardizes international shipping on items., I 'm not sure about what `` no international '' button clicked!: Reduces international shipping ebay international buyer handling, and then select the specific countries you to. To learn more about restrictions on the order details page for the.. Own country will review the transaction and currency conversion fees beyond the US, and fees. Cases where a restricted item is lost or damaged in transit number, beginning with 'UPAAA00000 ' the bid. A risk that buyers take overweight and can not be shipped using the Global Center! Paypal Purchase protection Program keep an eye on the order details ' from the seller should be responsible for with... Shipping-Time rating when you provide about the GSP also includes end-to-end international tracking so 're! And weight of items are also responsible for complying with any other laws successfully reimburse buyer! No different than buying from a buyer fails to pay them, no matter what they want—or something... Item plus S & H front door first determine what makes the is... Want—Or discover something new that 's not available locally it is a Global technology shipping. There is no different than buying from a buyer to apply the Program the.